We're unable to sign you in at this time. Please try again in a few minutes.
We were able to sign you in, but your subscription(s) could not be found. Please try again in a few minutes.
There may be a problem with your account. Please contact the AMA Service Center to resolve this issue.
Contact the AMA Service Center:
Telephone: 1 (800) 262-2350 or 1 (312) 670-7827  *   Email: subscriptions@jamanetwork.com
Error Message ......
Article |

Effectiveness of Computer-Generated Telephone Messages in Increasing Clinic Visits

Eugene F. Dini, MPA; Robert W. Linkins, MPH, PhD; Michael Chaney
Arch Pediatr Adolesc Med. 1995;149(8):902-905. doi:10.1001/archpedi.1995.02170210076013.
Text Size: A A A
Published online


Objective:  To evaluate the effectiveness of computer-generated telephone reminder calls in increasing kept appointment rates in a public health setting.

Design:  Randomized controlled trial.

Setting:  Public health clinic, Georgia.

Patients:  Five hundred seventeen clients with scheduled appointments during a 4-week period at immunization, women, infant, and children; well-child; or family-planning programs.

Intervention:  A single computer-generated telephone reminder 1 day before each client's scheduled appointment.

Main Outcome Measure:  Rates of kept appointments.

Results:  Of the 277 clients assigned to receive the intervention, 144 (52%) kept their appointments, compared with only 78 (32.5%) of 240 who were not assigned to receive a message (P<.05). Improvement in kept appointment rates associated with receiving the message was highest for the immunization-program (183% increase, P<.05), with increases of 64%, 53%, and 44% for the well-child; women, infant, and children; and family-planning programs, respectively.

Conclusions:  These results suggest a simple and effective method to increase kept appointment rates in a variety of public health programs.(Arch Pediatr Adolesc Med. 1995;149:902-905)


Sign in

Purchase Options

• Buy this article
• Subscribe to the journal
• Rent this article ?





Also Meets CME requirements for:
Browse CME for all U.S. States
Accreditation Information
The American Medical Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The AMA designates this journal-based CME activity for a maximum of 1 AMA PRA Category 1 CreditTM per course. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Physicians who complete the CME course and score at least 80% correct on the quiz are eligible for AMA PRA Category 1 CreditTM.
Note: You must get at least of the answers correct to pass this quiz.
Please click the checkbox indicating that you have read the full article in order to submit your answers.
Your answers have been saved for later.
You have not filled in all the answers to complete this quiz
The following questions were not answered:
Sorry, you have unsuccessfully completed this CME quiz with a score of
The following questions were not answered correctly:
Commitment to Change (optional):
Indicate what change(s) you will implement in your practice, if any, based on this CME course.
Your quiz results:
The filled radio buttons indicate your responses. The preferred responses are highlighted
For CME Course: A Proposed Model for Initial Assessment and Management of Acute Heart Failure Syndromes
Indicate what changes(s) you will implement in your practice, if any, based on this CME course.


Some tools below are only available to our subscribers or users with an online account.

0 Citations

Sign in

Purchase Options

• Buy this article
• Subscribe to the journal
• Rent this article ?

Related Content

Customize your page view by dragging & repositioning the boxes below.