We're unable to sign you in at this time. Please try again in a few minutes.
We were able to sign you in, but your subscription(s) could not be found. Please try again in a few minutes.
There may be a problem with your account. Please contact the AMA Service Center to resolve this issue.
Contact the AMA Service Center:
Telephone: 1 (800) 262-2350 or 1 (312) 670-7827  *   Email: subscriptions@jamanetwork.com
Error Message ......
Article |

After-Hours Telephone Use in Urban Pediatric Primary Care Centers

Steven E. Caplan, MD; Suezanne Tangerose Orr, PhD; John R. Skulstad, MD; Evan Charney, MD
Am J Dis Child. 1983;137(9):879-882. doi:10.1001/archpedi.1983.02140350053013.
Text Size: A A A
Published online


• Controversy exists regarding use of after-hours telephone systems by families unaccustomed to formal call systems. Our study compared the use of these systems by patients from two urban pediatric health centers with that by enrollees from three suburban private practices. The age-adjusted call rates were similar for all practices. However, a significantly higher proportion of health center calls came late at night and resulted in examination of the child. For all practices, call rates varied with age, from 6.0 calls per night per 1,000 patients for infants to 0.2 call per night per 1,000 patients for teenagers. Calls concerning younger children and late-night calls were more frequently judged inappropriate. Parents using health centers communicated their concerns as effectively as those using private practices and were similarly satisfied. Of all health center patients seeking advice after hours, 80% properly followed established pathways.

(Am J Dis Child 1983;137:879-882)


Sign in

Purchase Options

• Buy this article
• Subscribe to the journal
• Rent this article ?





Also Meets CME requirements for:
Browse CME for all U.S. States
Accreditation Information
The American Medical Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The AMA designates this journal-based CME activity for a maximum of 1 AMA PRA Category 1 CreditTM per course. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Physicians who complete the CME course and score at least 80% correct on the quiz are eligible for AMA PRA Category 1 CreditTM.
Note: You must get at least of the answers correct to pass this quiz.
Please click the checkbox indicating that you have read the full article in order to submit your answers.
Your answers have been saved for later.
You have not filled in all the answers to complete this quiz
The following questions were not answered:
Sorry, you have unsuccessfully completed this CME quiz with a score of
The following questions were not answered correctly:
Commitment to Change (optional):
Indicate what change(s) you will implement in your practice, if any, based on this CME course.
Your quiz results:
The filled radio buttons indicate your responses. The preferred responses are highlighted
For CME Course: A Proposed Model for Initial Assessment and Management of Acute Heart Failure Syndromes
Indicate what changes(s) you will implement in your practice, if any, based on this CME course.


Some tools below are only available to our subscribers or users with an online account.

0 Citations

Sign in

Purchase Options

• Buy this article
• Subscribe to the journal
• Rent this article ?

Related Content

Customize your page view by dragging & repositioning the boxes below.