To identify parents’ priorities and satisfaction in relation to
pediatric care to assess nurses’ and physicians’ ability to provide
care and treatment that fulfill parents’ needs.
Design, Setting, and Participants
The study took place in the pediatric ward of a regional hospital in
Denmark. It included 300 parents of children admitted for acute care, and
the data were collected by means of a self-administered questionnaire. After
admission, parents were asked about priorities. After discharge from the hospital,
parents were asked to report their level of satisfaction with the elements
of care they had received during their stay.
A total of 253 questionnaires were returned for the first section (a
response rate of 84%), and 170 questionnaires were returned for the second
section (response rate of 67%). The greatest gap between priorities and satisfaction
was in the waiting time related to admission, waiting time related to fulfillment
of the child’s needs, and information given about care and treatment.
Parents were most satisfied with the nurses’ behavior; however, physicians’
performance was given the highest priority score.
Parents’ priorities and assessments of inpatient pediatric care
rest heavily on the communication between physicians and parents. The present
study pointed to the need for improved and clearer communication. In addition,
the poor performance with regard to waiting time indicates that this is a
major area for improvement.